{"id":4405,"date":"2026-04-14T06:42:42","date_gmt":"2026-04-14T06:42:42","guid":{"rendered":"https:\/\/qola.com\/uk\/?page_id=4405"},"modified":"2026-04-14T08:44:20","modified_gmt":"2026-04-14T08:44:20","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/qola.com\/uk\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4405\" class=\"elementor elementor-4405\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6a9a4b e-flex e-con-boxed e-con e-parent\" data-id=\"a6a9a4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e97528 elementor-widget elementor-widget-heading\" data-id=\"0e97528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f20aa3 e-flex e-con-boxed e-con e-parent\" data-id=\"7f20aa3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65c94e8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"65c94e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bd8567 e-flex e-con-boxed e-con e-parent\" data-id=\"2bd8567\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f174885 elementor-widget elementor-widget-heading\" data-id=\"f174885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Delivery Areas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f98d51 elementor-widget elementor-widget-text-editor\" data-id=\"3f98d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"300\" data-start=\"247\">We currently ship <strong data-end=\"299\" data-start=\"265\">within the United Kingdom only<\/strong>.<\/p><p data-end=\"407\" data-start=\"302\">Due to regulatory restrictions on nicotine products, we do not offer international shipping at this time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5240b2d e-flex e-con-boxed e-con e-parent\" data-id=\"5240b2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4709f9b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4709f9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62a6bd5 e-flex e-con-boxed e-con e-parent\" data-id=\"62a6bd5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69a5503 elementor-widget elementor-widget-heading\" data-id=\"69a5503\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Shipping Costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a60c71 elementor-widget elementor-widget-text-editor\" data-id=\"4a60c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-end=\"618\" data-start=\"436\"><li data-end=\"521\" data-start=\"436\" data-section-id=\"1ws7hgu\">Shipping costs are calculated at checkout based on your order and delivery method<\/li><li data-end=\"618\" data-start=\"522\" data-section-id=\"h6gh1q\">We may offer <strong data-end=\"565\" data-start=\"537\">free shipping promotions<\/strong> on qualifying orders (where stated on the website)<\/li><\/ul><p data-end=\"712\" data-start=\"620\">All applicable delivery charges will be clearly displayed before you complete your purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-904f37b e-flex e-con-boxed e-con e-parent\" data-id=\"904f37b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4947277 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4947277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-710389a e-flex e-con-boxed e-con e-parent\" data-id=\"710389a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-333ecf2 elementor-widget elementor-widget-heading\" data-id=\"333ecf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Processing Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-767c4b8 elementor-widget elementor-widget-text-editor\" data-id=\"767c4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-end=\"892\" data-start=\"742\"><li data-end=\"832\" data-start=\"742\" data-section-id=\"1ge6eoa\">Orders are typically processed within <strong data-end=\"803\" data-start=\"782\">1\u20133 business days<\/strong> after payment confirmation<\/li><li data-end=\"892\" data-start=\"833\" data-section-id=\"1bfc74c\">Orders are not processed on weekends or public holidays<\/li><\/ul><p data-end=\"965\" data-start=\"894\">During periods of high demand, processing times may be slightly longer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e71153a e-flex e-con-boxed e-con e-parent\" data-id=\"e71153a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-439999b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"439999b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b67658 e-flex e-con-boxed e-con e-parent\" data-id=\"1b67658\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b8564e elementor-widget elementor-widget-heading\" data-id=\"2b8564e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Delivery Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eebe2f9 elementor-widget elementor-widget-text-editor\" data-id=\"eebe2f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1018\" data-start=\"993\">Estimated delivery times:<\/p><ul data-end=\"1123\" data-start=\"1020\"><li data-end=\"1064\" data-start=\"1020\" data-section-id=\"usc9hl\"><strong data-end=\"1044\" data-start=\"1022\">Standard Delivery:<\/strong> 2\u20134 business days<\/li><li data-end=\"1123\" data-start=\"1065\" data-section-id=\"1szlbne\"><strong data-end=\"1103\" data-start=\"1067\">Express Delivery:<\/strong> 1\u20132 business days<\/li><\/ul><p data-end=\"1137\" data-start=\"1125\">Please note:<\/p><ul data-end=\"1282\" data-start=\"1138\"><li data-end=\"1189\" data-start=\"1138\" data-section-id=\"1ms87mp\">Delivery times are estimates and not guaranteed<\/li><li data-end=\"1282\" data-start=\"1190\" data-section-id=\"1jc1x2y\">Delays may occur due to external factors such as weather, carrier issues, or high demand<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deffce6 e-flex e-con-boxed e-con e-parent\" data-id=\"deffce6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-876e0d7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"876e0d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fcfcd40 e-flex e-con-boxed e-con e-parent\" data-id=\"fcfcd40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec45c83 elementor-widget elementor-widget-heading\" data-id=\"ec45c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Order Tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b47cbc8 elementor-widget elementor-widget-text-editor\" data-id=\"b47cbc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1347\" data-start=\"1311\">Once your order has been dispatched:<\/p><ul data-end=\"1453\" data-start=\"1348\"><li data-end=\"1398\" data-start=\"1348\" data-section-id=\"19qsbe6\">You will receive a shipping confirmation email<\/li><li data-end=\"1453\" data-start=\"1399\" data-section-id=\"1pph532\">A tracking number will be provided &#8211; <a href=\"https:\/\/uk.qola.com\/uk\/pages\/track-your-order\">Track your order<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a64c248 e-flex e-con-boxed e-con e-parent\" data-id=\"a64c248\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8d2f47 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e8d2f47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b502a36 e-flex e-con-boxed e-con e-parent\" data-id=\"b502a36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d51282 elementor-widget elementor-widget-heading\" data-id=\"3d51282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Failed Deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1307909 elementor-widget elementor-widget-text-editor\" data-id=\"1307909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1545\" data-start=\"1485\">You are responsible for providing accurate delivery details.<\/p><p data-end=\"1572\" data-start=\"1547\">If delivery fails due to:<\/p><ul data-end=\"1664\" data-start=\"1573\"><li data-end=\"1594\" data-start=\"1573\" data-section-id=\"evqxhj\">Incorrect address<\/li><li data-end=\"1623\" data-start=\"1595\" data-section-id=\"6r3qfd\">Failed delivery attempts<\/li><li data-end=\"1664\" data-start=\"1624\" data-section-id=\"8jltpf\">Failure to collect from pickup point<\/li><\/ul><p data-end=\"1673\" data-start=\"1666\">We may:<\/p><ul data-end=\"1763\" data-start=\"1674\"><li data-end=\"1709\" data-start=\"1674\" data-section-id=\"1e8f1z6\">Charge additional delivery fees<\/li><li data-end=\"1763\" data-start=\"1710\" data-section-id=\"1cjocwh\">Cancel and refund your order (minus incurred costs)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bcee8e e-flex e-con-boxed e-con e-parent\" data-id=\"0bcee8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a3d461 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0a3d461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3c74fb e-flex e-con-boxed e-con e-parent\" data-id=\"a3c74fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8017f7 elementor-widget elementor-widget-heading\" data-id=\"c8017f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Age Verification on Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e66fb6 elementor-widget elementor-widget-text-editor\" data-id=\"6e66fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1868\" data-start=\"1806\">As our products contain nicotine and are restricted to adults:<\/p><ul data-end=\"2053\" data-start=\"1870\"><li data-end=\"1928\" data-start=\"1870\" data-section-id=\"1i2x9bi\">Delivery may require <strong data-end=\"1913\" data-start=\"1893\">age verification<\/strong> upon receipt<\/li><li data-end=\"1965\" data-start=\"1929\" data-section-id=\"3kzp4r\">The courier may request valid ID<\/li><li data-end=\"2053\" data-start=\"1966\" data-section-id=\"au4xdb\">If age verification fails, the parcel may be returned and additional fees may apply<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1590f3f e-flex e-con-boxed e-con e-parent\" data-id=\"1590f3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84939e9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"84939e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe3705a e-flex e-con-boxed e-con e-parent\" data-id=\"fe3705a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4d9dc elementor-widget elementor-widget-heading\" data-id=\"bf4d9dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Delays Outside Our Control<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c03ce7f elementor-widget elementor-widget-text-editor\" data-id=\"c03ce7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"2182\" data-start=\"2094\">We are not responsible for delays caused by circumstances beyond our control, including:<\/p><ul data-end=\"2282\" data-start=\"2183\"><li data-end=\"2206\" data-start=\"2183\" data-section-id=\"6qw04y\">Carrier disruptions<\/li><li data-end=\"2229\" data-start=\"2207\" data-section-id=\"1xt4wq8\">Weather conditions<\/li><li data-end=\"2249\" data-start=\"2230\" data-section-id=\"1yqm4xw\">Public holidays<\/li><li data-end=\"2282\" data-start=\"2250\" data-section-id=\"7nxwgb\">Regulatory or customs delays<\/li><\/ul><p data-end=\"2342\" data-start=\"2284\">If delays occur, we will do our best to keep you informed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94b9e73 e-flex e-con-boxed e-con e-parent\" data-id=\"94b9e73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e8fd0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f9e8fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-418488d e-flex e-con-boxed e-con e-parent\" data-id=\"418488d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03d3e93 elementor-widget elementor-widget-heading\" data-id=\"03d3e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Split Shipments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2664bb4 elementor-widget elementor-widget-text-editor\" data-id=\"2664bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"2434\" data-start=\"2372\">In some cases, your order may be shipped in multiple packages.<\/p><p data-end=\"2452\" data-start=\"2436\">If this happens:<\/p><ul data-end=\"2528\" data-start=\"2453\"><li data-end=\"2498\" data-start=\"2453\" data-section-id=\"lpj6u2\">You may receive multiple tracking numbers<\/li><li data-end=\"2528\" data-start=\"2499\" data-section-id=\"1gxeu6o\">Items may arrive separately<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cde62ad e-flex e-con-boxed e-con e-parent\" data-id=\"cde62ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b00afd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8b00afd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3621551 e-flex e-con-boxed e-con e-parent\" data-id=\"3621551\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54746ec elementor-widget elementor-widget-heading\" data-id=\"54746ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Lost or Missing Packages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f57f19a elementor-widget elementor-widget-text-editor\" data-id=\"f57f19a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"2642\" data-start=\"2568\">If your tracking shows \u201cdelivered\u201d but you have not received your package:<\/p><ol data-end=\"2791\" data-start=\"2644\"><li data-end=\"2695\" data-start=\"2644\" data-section-id=\"83x4va\">Please check with neighbours or safe locations<\/li><li data-end=\"2729\" data-start=\"2696\" data-section-id=\"utjgkk\">Contact the carrier directly<\/li><li data-end=\"2791\" data-start=\"2730\" data-section-id=\"5azn1e\">If the issue is unresolved, contact us at\u00a0<strong data-end=\"2791\" data-start=\"2775\">cs@qola.com\/uk<\/strong><\/li><\/ol><p data-end=\"2854\" data-start=\"2793\">We will assist in opening an investigation where appropriate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6da1f6 e-flex e-con-boxed e-con e-parent\" data-id=\"b6da1f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b82685 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6b82685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f922883 e-flex e-con-boxed e-con e-parent\" data-id=\"f922883\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6abc29 elementor-widget elementor-widget-heading\" data-id=\"e6abc29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Order Changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb62c0c elementor-widget elementor-widget-text-editor\" data-id=\"cb62c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Orders can only be modified <strong data-end=\"2932\" data-start=\"2913\">before dispatch<\/strong><\/p><p>Once shipped, we are unable to change:<\/p><ul><li>Delivery address<\/li><li>Items in the order<\/li><\/ul><p data-end=\"3091\" data-start=\"3025\">Please contact us as soon as possible if you need to make changes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d4e269 e-flex e-con-boxed e-con e-parent\" data-id=\"7d4e269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb4e41b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fb4e41b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05e20d9 e-flex e-con-boxed e-con e-parent\" data-id=\"05e20d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a84a01 elementor-widget elementor-widget-heading\" data-id=\"6a84a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d88d19 elementor-widget elementor-widget-text-editor\" data-id=\"4d88d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"3177\" data-start=\"3117\">If you have any questions about shipping, please contact us:<\/p><p data-end=\"3202\" data-start=\"3179\">Email: <strong data-end=\"2791\" data-start=\"2775\">cs@qola.com\/uk<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16dd149a e-flex e-con-boxed e-con e-parent\" data-id=\"16dd149a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65473b17 elementor-widget elementor-widget-heading\" data-id=\"65473b17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e59d59f e-flex e-con-boxed e-con e-parent\" data-id=\"2e59d59f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-728a107b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"728a107b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b1b2fae e-flex e-con-boxed e-con e-parent\" data-id=\"6b1b2fae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48b6b897 elementor-widget elementor-widget-heading\" data-id=\"48b6b897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Delivery Areas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2f282d elementor-widget elementor-widget-text-editor\" data-id=\"1f2f282d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"300\" data-start=\"247\">We currently ship <strong data-end=\"299\" data-start=\"265\">within the United Kingdom only<\/strong>.<\/p><p data-end=\"407\" data-start=\"302\">Due to regulatory restrictions on nicotine products, we do not offer international shipping at this time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22898e7e e-flex e-con-boxed e-con e-parent\" data-id=\"22898e7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-605f7436 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"605f7436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7af58933 e-flex e-con-boxed e-con e-parent\" data-id=\"7af58933\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eaeef7 elementor-widget elementor-widget-heading\" data-id=\"6eaeef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Shipping Costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71c72a38 elementor-widget elementor-widget-text-editor\" data-id=\"71c72a38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-end=\"618\" data-start=\"436\"><li data-end=\"521\" data-start=\"436\" data-section-id=\"1ws7hgu\">Shipping costs are calculated at checkout based on your order and delivery method<\/li><li data-end=\"618\" data-start=\"522\" data-section-id=\"h6gh1q\">We may offer <strong data-end=\"565\" data-start=\"537\">free shipping promotions<\/strong> on qualifying orders (where stated on the website)<\/li><\/ul><p data-end=\"712\" data-start=\"620\">All applicable delivery charges will be clearly displayed before you complete your purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b5bd3e0 e-flex e-con-boxed e-con e-parent\" data-id=\"6b5bd3e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66df2848 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"66df2848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1647c80d e-flex e-con-boxed e-con e-parent\" data-id=\"1647c80d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-672b9adc elementor-widget elementor-widget-heading\" data-id=\"672b9adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Processing Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ea1434 elementor-widget elementor-widget-text-editor\" data-id=\"39ea1434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-end=\"892\" data-start=\"742\"><li data-end=\"832\" data-start=\"742\" data-section-id=\"1ge6eoa\">Orders are typically processed within <strong data-end=\"803\" data-start=\"782\">1\u20133 business days<\/strong> after payment confirmation<\/li><li data-end=\"892\" data-start=\"833\" data-section-id=\"1bfc74c\">Orders are not processed on weekends or public holidays<\/li><\/ul><p data-end=\"965\" data-start=\"894\">During periods of high demand, processing times may be slightly longer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-765bd300 e-flex e-con-boxed e-con e-parent\" data-id=\"765bd300\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64b65412 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"64b65412\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48a2f842 e-flex e-con-boxed e-con e-parent\" data-id=\"48a2f842\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-693cf9f4 elementor-widget elementor-widget-heading\" data-id=\"693cf9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Delivery Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3fd186 elementor-widget elementor-widget-text-editor\" data-id=\"f3fd186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1018\" data-start=\"993\">Estimated delivery times:<\/p><ul data-end=\"1123\" data-start=\"1020\"><li data-end=\"1064\" data-start=\"1020\" data-section-id=\"usc9hl\"><strong data-end=\"1044\" data-start=\"1022\">Standard Delivery:<\/strong> 2\u20134 business days<\/li><li data-end=\"1123\" data-start=\"1065\" data-section-id=\"1szlbne\"><strong data-end=\"1103\" data-start=\"1067\">Express Delivery:<\/strong> 1\u20132 business days<\/li><\/ul><p data-end=\"1137\" data-start=\"1125\">Please note:<\/p><ul data-end=\"1282\" data-start=\"1138\"><li data-end=\"1189\" data-start=\"1138\" data-section-id=\"1ms87mp\">Delivery times are estimates and not guaranteed<\/li><li data-end=\"1282\" data-start=\"1190\" data-section-id=\"1jc1x2y\">Delays may occur due to external factors such as weather, carrier issues, or high demand<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5affc663 e-flex e-con-boxed e-con e-parent\" data-id=\"5affc663\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43d293ea elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"43d293ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-292abc08 e-flex e-con-boxed e-con e-parent\" data-id=\"292abc08\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1086e7 elementor-widget elementor-widget-heading\" data-id=\"d1086e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Order Tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5254ec31 elementor-widget elementor-widget-text-editor\" data-id=\"5254ec31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1347\" data-start=\"1311\">Once your order has been dispatched:<\/p><ul data-end=\"1453\" data-start=\"1348\"><li data-end=\"1398\" data-start=\"1348\" data-section-id=\"19qsbe6\">You will receive a shipping confirmation email<\/li><li data-end=\"1453\" data-start=\"1399\" data-section-id=\"1pph532\">A tracking number will be provided &#8211; <a href=\"https:\/\/uk.qola.com\/uk\/pages\/track-your-order\">Track your order<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5727fc69 e-flex e-con-boxed e-con e-parent\" data-id=\"5727fc69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d6e0f5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2d6e0f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-140070df e-flex e-con-boxed e-con e-parent\" data-id=\"140070df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72d11b0b elementor-widget elementor-widget-heading\" data-id=\"72d11b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Failed Deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-391e5464 elementor-widget elementor-widget-text-editor\" data-id=\"391e5464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1545\" data-start=\"1485\">You are responsible for providing accurate delivery details.<\/p><p data-end=\"1572\" data-start=\"1547\">If delivery fails due to:<\/p><ul data-end=\"1664\" data-start=\"1573\"><li data-end=\"1594\" data-start=\"1573\" data-section-id=\"evqxhj\">Incorrect address<\/li><li data-end=\"1623\" data-start=\"1595\" data-section-id=\"6r3qfd\">Failed delivery attempts<\/li><li data-end=\"1664\" data-start=\"1624\" data-section-id=\"8jltpf\">Failure to collect from pickup point<\/li><\/ul><p data-end=\"1673\" data-start=\"1666\">We may:<\/p><ul data-end=\"1763\" data-start=\"1674\"><li data-end=\"1709\" data-start=\"1674\" data-section-id=\"1e8f1z6\">Charge additional delivery fees<\/li><li data-end=\"1763\" data-start=\"1710\" data-section-id=\"1cjocwh\">Cancel and refund your order (minus incurred costs)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47ced8ea e-flex e-con-boxed e-con e-parent\" data-id=\"47ced8ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16435631 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"16435631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a8aed2b e-flex e-con-boxed e-con e-parent\" data-id=\"2a8aed2b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-314c94e5 elementor-widget elementor-widget-heading\" data-id=\"314c94e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Age Verification on Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c69f407 elementor-widget elementor-widget-text-editor\" data-id=\"4c69f407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"1868\" data-start=\"1806\">As our products contain nicotine and are restricted to adults:<\/p><ul data-end=\"2053\" data-start=\"1870\"><li data-end=\"1928\" data-start=\"1870\" data-section-id=\"1i2x9bi\">Delivery may require <strong data-end=\"1913\" data-start=\"1893\">age verification<\/strong> upon receipt<\/li><li data-end=\"1965\" data-start=\"1929\" data-section-id=\"3kzp4r\">The courier may request valid ID<\/li><li data-end=\"2053\" data-start=\"1966\" data-section-id=\"au4xdb\">If age verification fails, the parcel may be returned and additional fees may apply<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12bcd771 e-flex e-con-boxed e-con e-parent\" data-id=\"12bcd771\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57c4450e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"57c4450e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2292e5aa e-flex e-con-boxed e-con e-parent\" data-id=\"2292e5aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ce693b5 elementor-widget elementor-widget-heading\" data-id=\"5ce693b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Delays Outside Our Control<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c445cd0 elementor-widget elementor-widget-text-editor\" data-id=\"1c445cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"2182\" data-start=\"2094\">We are not responsible for delays caused by circumstances beyond our control, including:<\/p><ul data-end=\"2282\" data-start=\"2183\"><li data-end=\"2206\" data-start=\"2183\" data-section-id=\"6qw04y\">Carrier disruptions<\/li><li data-end=\"2229\" data-start=\"2207\" data-section-id=\"1xt4wq8\">Weather conditions<\/li><li data-end=\"2249\" data-start=\"2230\" data-section-id=\"1yqm4xw\">Public holidays<\/li><li data-end=\"2282\" data-start=\"2250\" data-section-id=\"7nxwgb\">Regulatory or customs delays<\/li><\/ul><p data-end=\"2342\" data-start=\"2284\">If delays occur, we will do our best to keep you informed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13477944 e-flex e-con-boxed e-con e-parent\" data-id=\"13477944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27189f17 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"27189f17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d2128f2 e-flex e-con-boxed e-con e-parent\" data-id=\"6d2128f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4efc8623 elementor-widget elementor-widget-heading\" data-id=\"4efc8623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Split Shipments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-512fa474 elementor-widget elementor-widget-text-editor\" data-id=\"512fa474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"2434\" data-start=\"2372\">In some cases, your order may be shipped in multiple packages.<\/p><p data-end=\"2452\" data-start=\"2436\">If this happens:<\/p><ul data-end=\"2528\" data-start=\"2453\"><li data-end=\"2498\" data-start=\"2453\" data-section-id=\"lpj6u2\">You may receive multiple tracking numbers<\/li><li data-end=\"2528\" data-start=\"2499\" data-section-id=\"1gxeu6o\">Items may arrive separately<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-739b0e46 e-flex e-con-boxed e-con e-parent\" data-id=\"739b0e46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78bda231 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"78bda231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36b159ca e-flex e-con-boxed e-con e-parent\" data-id=\"36b159ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-340af45b elementor-widget elementor-widget-heading\" data-id=\"340af45b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Lost or Missing Packages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b9c4b2 elementor-widget elementor-widget-text-editor\" data-id=\"6b9c4b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"2642\" data-start=\"2568\">If your tracking shows \u201cdelivered\u201d but you have not received your package:<\/p><ol data-end=\"2791\" data-start=\"2644\"><li data-end=\"2695\" data-start=\"2644\" data-section-id=\"83x4va\">Please check with neighbours or safe locations<\/li><li data-end=\"2729\" data-start=\"2696\" data-section-id=\"utjgkk\">Contact the carrier directly<\/li><li data-end=\"2791\" data-start=\"2730\" data-section-id=\"5azn1e\">If the issue is unresolved, contact us at\u00a0<strong data-end=\"2791\" data-start=\"2775\">cs@qola.com\/uk<\/strong><\/li><\/ol><p data-end=\"2854\" data-start=\"2793\">We will assist in opening an investigation where appropriate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79372151 e-flex e-con-boxed e-con e-parent\" data-id=\"79372151\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df05072 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"df05072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25a76648 e-flex e-con-boxed e-con e-parent\" data-id=\"25a76648\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62934199 elementor-widget elementor-widget-heading\" data-id=\"62934199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Order Changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54a456af elementor-widget elementor-widget-text-editor\" data-id=\"54a456af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-end=\"3023\" data-start=\"2883\"><li data-end=\"2934\" data-start=\"2883\" data-section-id=\"15zgosi\">Orders can only be modified <strong data-end=\"2932\" data-start=\"2913\">before dispatch<\/strong><\/li><li data-end=\"3023\" data-start=\"2935\" data-section-id=\"iur1dq\">Once shipped, we are unable to change:<ul data-end=\"3023\" data-start=\"2978\"><li data-end=\"2998\" data-start=\"2978\" data-section-id=\"1ter3fm\">Delivery address<\/li><li data-end=\"3023\" data-start=\"3001\" data-section-id=\"45ifi6\">Items in the order<\/li><\/ul><\/li><\/ul><p data-end=\"3091\" data-start=\"3025\">Please contact us as soon as possible if you need to make changes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b76ea29 e-flex e-con-boxed e-con e-parent\" data-id=\"3b76ea29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45380720 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"45380720\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38b0baff e-flex e-con-boxed e-con e-parent\" data-id=\"38b0baff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-370878bc elementor-widget elementor-widget-heading\" data-id=\"370878bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e06dac7 elementor-widget elementor-widget-text-editor\" data-id=\"5e06dac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-end=\"3177\" data-start=\"3117\">If you have any questions about shipping, please contact us:<\/p><p data-end=\"3202\" data-start=\"3179\">Email: <strong data-end=\"2791\" data-start=\"2775\">cs@qola.com\/uk<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy 1. Delivery Areas We currently ship within the United Kingdom only. Due to regulatory restrictions on nicotine products, we do not offer international&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-4405","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages\/4405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/comments?post=4405"}],"version-history":[{"count":19,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages\/4405\/revisions"}],"predecessor-version":[{"id":4494,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages\/4405\/revisions\/4494"}],"wp:attachment":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/media?parent=4405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}