{"id":4446,"date":"2026-04-14T07:32:43","date_gmt":"2026-04-14T07:32:43","guid":{"rendered":"https:\/\/qola.com\/uk\/?page_id=4446"},"modified":"2026-04-14T08:42:28","modified_gmt":"2026-04-14T08:42:28","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/qola.com\/uk\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"\t\t
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Terms and Conditions of Sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. About These Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1.1 These Terms and Conditions of Sale (\u201cTerms\u201d) apply to all purchases of products (\u201cProducts\u201d) made through our website (the \u201cWebsite\u201d).<\/p>

1.2 Please read these Terms carefully before placing an order, as they set out important information about your rights and obligations, including limitations of liability.<\/p>

1.3 By placing an order, you confirm that you accept these Terms. We recommend that you retain a copy for future reference.<\/p>

1.4 You must be 18 years or older<\/strong> and have a valid delivery address in the United Kingdom to place an order.<\/p>

1.5 We may update these Terms from time to time. The version in force at the time of your order will apply.<\/p>

1.6 Your use of the Website is also governed by our general Terms & Conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Who We Are & How to Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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2.1 Products are sold by Qola Limited<\/strong> (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d), a company registered in England and Wales.<\/p>

2.2 If you need to contact us, please use the details provided on our Contact page or email us at: cs@qola.com\/uk<\/strong><\/p>

2.3 We may contact you using the details you provided when placing your order, including email or phone.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3. Our Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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3.1 Product descriptions, images and packaging shown on the Website are for illustration purposes only.<\/p>

3.2 Minor differences may occur between images displayed and the Products delivered.<\/p>

3.3 Please ensure you review product descriptions carefully before placing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Placing an Order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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4.1 Orders may only be placed by individuals aged 18 or over with a UK delivery address.<\/p>

4.2 To place an order, you must follow the checkout process and provide valid payment details.<\/p>

4.3 Your order constitutes an offer to purchase Products from us.<\/p>

4.4 A contract is formed only when we send you an order confirmation email.<\/p>

4.5 Payment will be taken at the time of order confirmation.<\/p>

4.6 We reserve the right to reject or cancel any order, including where:<\/p>

  • Products are unavailable<\/li>
  • There is an error in pricing or description<\/li>
  • Fraud or misuse is suspected<\/li><\/ul>

    4.7 All Products are subject to availability.<\/p>

    • Delays may occur due to external factors such as weather, carrier issues, or high demand<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      5. Pricing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      5.1 All prices are listed in GBP and include applicable taxes (including VAT where required)<\/strong>, unless stated otherwise.<\/p>

      5.2 Delivery charges will be added at checkout before you confirm your order.<\/p>

      5.3 Prices may be updated from time to time, but this will not affect any orders that have already been confirmed.<\/p>

      5.4 If a pricing error is identified after you place an order, we will contact you and give you the option to proceed at the correct price or cancel your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      6. Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      6.1 We accept payment via available methods displayed at checkout (e.g. debit\/credit card or third-party payment providers).<\/p>

      6.2 Payment processing is handled securely by our payment partners.<\/p>

      6.3 If payment cannot be authorised or is declined, your order will not be processed.<\/p>

      6.4 You agree to reimburse us for any reasonable costs incurred in recovering unpaid amounts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      7. Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      7.1 We deliver to addresses within the United Kingdom only (unless otherwise specified).<\/p>

      7.2 Estimated delivery times will be provided at checkout. These are estimates and not guaranteed.<\/p>

      7.3 Once Products are delivered, responsibility for them passes to you.<\/p>

      7.4 Ownership of the Products transfers to you once full payment has been received.<\/p>

      7.5 If delivery is delayed due to circumstances beyond our control, we will take reasonable steps to minimise the impact.<\/p>

      7.6 If you are unavailable to receive delivery, instructions will be provided by the carrier. Additional charges may apply if redelivery is required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      8. Your Right to Cancel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      8.1 You have the right to cancel your order within 14 days<\/strong> of receiving your Products under the Consumer Contracts Regulations.<\/p>

      8.2 This right does not apply to products that have been opened or unsealed for hygiene or health protection reasons.<\/p>

      8.3 To cancel your order, you must notify us before the cancellation period expires.<\/p>

      8.4 You must return Products within 14 days of cancellation. Return costs are your responsibility unless the Products are faulty.<\/p>

      8.5 Refunds will be processed within 14 days of receiving returned goods or proof of return.<\/p>

      8.6 Refunds will be made using the original payment method.<\/p>

      8.7 We may reduce your refund if Products show signs of use beyond what is necessary for inspection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      9. Faulty or Incorrect Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      9.1 If a Product is faulty, damaged, or not as described, please contact us as soon as possible.<\/p>

      9.2 Where appropriate, we will offer:<\/p>

      • A replacement<\/li>
      • A repair (where applicable)<\/li>
      • A full or partial refund<\/li><\/ul>

        9.3 We may require the Product to be returned for inspection.<\/p>

        9.4 Refunds for faulty Products will include any standard delivery charges paid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        10. Your Legal Rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        Nothing in these Terms affects your statutory rights under applicable consumer protection laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        11. Account Registration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        11.1 You may create an account to facilitate purchases.<\/p>

        11.2 You must ensure all information provided is accurate and up to date.<\/p>

        11.3 You are responsible for maintaining the confidentiality of your login details.<\/p>

        11.4 We reserve the right to suspend or terminate accounts where misuse is suspected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        12. Personal Data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        Your personal information will be processed in accordance with our Privacy Policy<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        13. Liability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        13.1 We are responsible for losses that are a foreseeable result of our breach of these Terms.<\/p>

        13.2 We do not accept liability for:<\/p>

        • Business losses<\/li>
        • Loss of profit, revenue or opportunity<\/li><\/ul>

          13.3 Nothing in these Terms limits liability where it would be unlawful to do so.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          14. General Provisions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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          14.1 We may transfer our rights and obligations under these Terms to another organisation.<\/p>

          14.2 You may not transfer your rights without our written consent.<\/p>

          14.3 If any provision is found invalid, the remaining provisions remain in effect.<\/p>

          14.4 Delay in enforcing our rights does not waive them.<\/p>

          14.5 These Terms may be updated from time to time and will apply to future orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          15. Governing Law<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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          These Terms are governed by the laws of England and Wales<\/strong>.<\/p>

          Any disputes will be resolved in the courts of England and Wales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          16. Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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          For any questions regarding these Terms, please contact:<\/p>

          Email: cs@qola.com\/uk<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Terms and Conditions of Sale 1. About These Terms 1.1 These Terms and Conditions of Sale (\u201cTerms\u201d) apply to all purchases of products (\u201cProducts\u201d) made…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-4446","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages\/4446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/comments?post=4446"}],"version-history":[{"count":4,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages\/4446\/revisions"}],"predecessor-version":[{"id":4491,"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/pages\/4446\/revisions\/4491"}],"wp:attachment":[{"href":"https:\/\/qola.com\/uk\/wp-json\/wp\/v2\/media?parent=4446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}