1.1 These Terms and Conditions of Sale (“Terms”) apply to all purchases of products (“Products”) made through our website (the “Website”).
1.2 Please read these Terms carefully before placing an order, as they set out important information about your rights and obligations, including limitations of liability.
1.3 By placing an order, you confirm that you accept these Terms. We recommend that you retain a copy for future reference.
1.4 You must be 18 years or older and have a valid delivery address in the United Kingdom to place an order.
1.5 We may update these Terms from time to time. The version in force at the time of your order will apply.
1.6 Your use of the Website is also governed by our general Terms & Conditions.
2. Who We Are & How to Contact Us
2.1 Products are sold by Qola Limited (“we”, “us”, “our”), a company registered in England and Wales.
2.2 If you need to contact us, please use the details provided on our Contact page or email us at: cs@qola.com/uk
2.3 We may contact you using the details you provided when placing your order, including email or phone.
3. Our Products
3.1 Product descriptions, images and packaging shown on the Website are for illustration purposes only.
3.2 Minor differences may occur between images displayed and the Products delivered.
3.3 Please ensure you review product descriptions carefully before placing your order.
4. Placing an Order
4.1 Orders may only be placed by individuals aged 18 or over with a UK delivery address.
4.2 To place an order, you must follow the checkout process and provide valid payment details.
4.3 Your order constitutes an offer to purchase Products from us.
4.4 A contract is formed only when we send you an order confirmation email.
4.5 Payment will be taken at the time of order confirmation.
4.6 We reserve the right to reject or cancel any order, including where:
Products are unavailable
There is an error in pricing or description
Fraud or misuse is suspected
4.7 All Products are subject to availability.
Delays may occur due to external factors such as weather, carrier issues, or high demand
5. Pricing
5.1 All prices are listed in GBP and include applicable taxes (including VAT where required), unless stated otherwise.
5.2 Delivery charges will be added at checkout before you confirm your order.
5.3 Prices may be updated from time to time, but this will not affect any orders that have already been confirmed.
5.4 If a pricing error is identified after you place an order, we will contact you and give you the option to proceed at the correct price or cancel your order.
6. Payment
6.1 We accept payment via available methods displayed at checkout (e.g. debit/credit card or third-party payment providers).
6.2 Payment processing is handled securely by our payment partners.
6.3 If payment cannot be authorised or is declined, your order will not be processed.
6.4 You agree to reimburse us for any reasonable costs incurred in recovering unpaid amounts.
7. Delivery
7.1 We deliver to addresses within the United Kingdom only (unless otherwise specified).
7.2 Estimated delivery times will be provided at checkout. These are estimates and not guaranteed.
7.3 Once Products are delivered, responsibility for them passes to you.
7.4 Ownership of the Products transfers to you once full payment has been received.
7.5 If delivery is delayed due to circumstances beyond our control, we will take reasonable steps to minimise the impact.
7.6 If you are unavailable to receive delivery, instructions will be provided by the carrier. Additional charges may apply if redelivery is required.
8. Your Right to Cancel
8.1 You have the right to cancel your order within 14 days of receiving your Products under the Consumer Contracts Regulations.
8.2 This right does not apply to products that have been opened or unsealed for hygiene or health protection reasons.
8.3 To cancel your order, you must notify us before the cancellation period expires.
8.4 You must return Products within 14 days of cancellation. Return costs are your responsibility unless the Products are faulty.
8.5 Refunds will be processed within 14 days of receiving returned goods or proof of return.
8.6 Refunds will be made using the original payment method.
8.7 We may reduce your refund if Products show signs of use beyond what is necessary for inspection.
9. Faulty or Incorrect Products
9.1 If a Product is faulty, damaged, or not as described, please contact us as soon as possible.
9.2 Where appropriate, we will offer:
A replacement
A repair (where applicable)
A full or partial refund
9.3 We may require the Product to be returned for inspection.
9.4 Refunds for faulty Products will include any standard delivery charges paid.
10. Your Legal Rights
Nothing in these Terms affects your statutory rights under applicable consumer protection laws.
11. Account Registration
11.1 You may create an account to facilitate purchases.
11.2 You must ensure all information provided is accurate and up to date.
11.3 You are responsible for maintaining the confidentiality of your login details.
11.4 We reserve the right to suspend or terminate accounts where misuse is suspected.
12. Personal Data
Your personal information will be processed in accordance with our Privacy Policy.
13. Liability
13.1 We are responsible for losses that are a foreseeable result of our breach of these Terms.
13.2 We do not accept liability for:
Business losses
Loss of profit, revenue or opportunity
13.3 Nothing in these Terms limits liability where it would be unlawful to do so.
14. General Provisions
14.1 We may transfer our rights and obligations under these Terms to another organisation.
14.2 You may not transfer your rights without our written consent.
14.3 If any provision is found invalid, the remaining provisions remain in effect.
14.4 Delay in enforcing our rights does not waive them.
14.5 These Terms may be updated from time to time and will apply to future orders.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be resolved in the courts of England and Wales.
16. Contact
For any questions regarding these Terms, please contact:
Email: cs@qola.com/uk
ADULTS ONLY
This website contains nicotine products intended for adults 18 years of age and older only. Please ensure you are 18 years of age or older to continue.
